Privacy Policy

This privacy policy informs you about the principles of processing your personal data in relation to SIA Flowertouch, reg. No. 40203531743, hereinafter referred to as the Flowertouch, website www.myflowertouch.com.

By using this website, you consent to the collection, use, transmission and disclosure of information as described in this privacy policy. We only process the personal data that is necessary to carry out our business, comply with requirements of regulatory enactments and contractual obligations, and only process your personal data if you choose to provide it to us voluntarily. Therefore, we invite you to read the terms of this privacy policy carefully before you provide any personal data to us.

What type of information do we obtain?

We obtain the personal data that you voluntarily provide to us via e-mail, filling out the questionnaires on the website, purchase order requests and other direct communication with you.

When you purchase products on the Flowertouch website or use the available services, we may ask you to provide such information as your name, surname, company name, shipping and billing address, contact information, e.g., phone number or e-mail address.

When placing an order online, for the purpose of making payments you may be redirected to the website of our authorised payment processor AS Swedbank, where you will be required to provide personal data (including your payment card information, if you choose such a payment method) for the purpose of processing invoice payments.

The information you provide to our invoice processing merchant will be processed in accordance with its privacy policy. Flowertouch will not have access to your credit card or payment account access data, we do not obtain or store credit or debit card information or payment account information.

How do we use the obtained information?

We may use the obtained personal data, in order to:

• identify you as a buyer and recipient of products or services;
• process your orders, issue invoices and notify you of the status of your order;
• provide you with efficient customer support;
• send you information messages, news about special offers and other information if you have consented to receive it;
• carry out any sales promotion measures, if you have consented to such sales promotion measures;
• fulfil or ensure compliance with the requirements of regulatory enactments and regulations.

We may use the obtained information, which is not personal data, for the following purposes:

• to personalise and improve the use of the Flowertouch website;
• to improve our products or services and advertising strategy;
• targeted advertising tools;
• statistical or research and analysis purposes.

We may transmit your information to the third parties to comply with the requirements of regulatory enactments, cooperate with supervisory authorities, help prevent criminal activities and protect our, your and other persons’ lawful rights.

How long do we store personal data?

We store your personal data for as long as we need it in accordance with the purpose of its acquisition and as permitted or determined by the requirements of regulatory enactments. If the data is processed based on your consent, then the data will be processed as long as your consent is valid and has not been withdrawn.

How do we use cookies?

Cookies are small text files that the websites you visit save on your computer. They are used to ensure the operation of the website, as well as to provide information to the website owners.

Cookies are small text files that the websites you visit save on your computer. They are used to ensure or make the operation of the website more efficient, as well as to provide information to the website owners. None of the cookies used by this website contain personal data of any type. In the text below, we provide a detailed list of cookies that this website can set.

This website can set the following cookies:

• Functional cookies. These cookies are mandatory for you to be able to navigate the website and use its functions. Without these cookies, we cannot provide the services you request, such as shopping cart functionality.
• Cookies remembering your choices. Some of the cookies used on this website allow the website to remember the choices you have made (such as your language choice). These cookies are mandatory to ensure a good user experience.
• Google Analytics cookies. These cookies are used to obtain our website visit statistics and to learn how visitors use our website. We use this information to improve the website operation and advertising measures. Cookies store information in an anonymous form.
• Targeted advertising tool cookies. These cookies are used to increase the efficiency of advertising and to display ads likely to be of most interest to you.
• Third-party service provider cookies. Cookies may be set by the following third-party services used on this website: Google, Meta, Facebook, YouTube, etc. Some of these cookies may be used to track your activities on other websites, and we cannot control them because these cookies have not been set by our website.

How to opt out of cookies?

All optional first-party cookies are automatically disabled by default. You do not need to take any additional steps to opt out.

If you agree, you can enable optional cookies that can help us improve the website by clicking “Accept all” in the pop-up cookie panel. To hide the pop-up cookie panel without making any changes, press Customize > Accept only necessary.

You can control cookies and refuse to receive them in several other ways:

• Using private browsing mode. Most browsers offer a private browsing mode (private window, incognito window or InPrivate window). Any cookies created in the private browsing mode are deleted as soon as you close all browser windows.
• Changing browser settings. You can usually modify your browser settings to enable a higher level of privacy without significantly affecting your user experience.
• With the help of free tools. We may use third-party targeted advertising tools to contact the website visitors again. For example, when you visit our website, Google or other advertiser we use can record it by saving a cookie in your browser and then use it to serve other our ads on their website and on websites of their advertising partners. You can opt out of receiving cookies from certain targeted advertising tools. In order to opt out of obtaining and use of information necessary for the display of targeted ads, you can use free tools Your Online Choices or YourAdChoices.
• We use the Google Analytics tool to understand how the website is used and to improve the user experience. User data is completely anonymous. You can learn more about Google’s attitude to privacy regarding its analytics services by visiting www.google.com. We may use the Demographics and interests reporting features of Google Analytics to view anonymous statistics about the demographics and interests of our visitors. To disable such activities, please install Google Analytics Opt-out Browser Add-on.

Data storage

We use the services of the website of the third-party supplier SIA Mozello, reg. No. 40203002519, which provides us with the necessary hardware, software, networking, storage and related technologies necessary to store your data and operate the Flowertouch website.

Your rights in relation to your personal data

If you are a data subject under the EU GDPR (for example, you are an EU citizen and provide us with your personal data), you have the following rights in relation to your personal data:

• Right to access information. You have the right to receive information about why and how your personal data is processed. You have the right to receive, free of charge, a copy of your personal at our disposal in a commonly used electronic format.
• Right to rectification. You have the right to have inaccurate or incomplete personal data corrected or supplemented without undue delay.
• The right to be forgotten. You have the right to withdraw your consent to the processing of personal data and to have your personal data deleted without undue delay as soon as the data is no longer necessary to provide the services you have requested and to comply with the requirements of regulatory enactments.
• Right to restrict processing. You have the right to have the processing of your personal data restricted if you object to it and we have no legitimate basis for continuing the processing, if you dispute the accuracy of data, if the processing is illegal or if you request to bring, exercise or defend legal claims.
• Right to object. You have the right to object to data processing at any time, unless it is necessary for a task carried out in the public interest or there is an indisputably lawful basis for the processing.
• Other rights under the GDPR. For more information, visit the website dedicated to the EU data protection.

Amendments and updates

We may update this policy periodically and without prior notice. Whenever we do, we will post those amendments on this website. Amendments to this privacy policy come into effect upon their publication on the website. It is your responsibility to periodically review this privacy policy to ensure that you are familiar with any changes.